Terms and Conditions

Car Story is owned and operated by Carstory.com.au Pty Ltd (ABN 38 644 031 309) (we, us) and provides users of the Site (Users) with vehicle information and reports (Reports) through our online information service (Vehicle Information Service). We provide the option for users to pay for a service or for a user to obtain a free report in exchange for agreeing to provide contact details to one of our partners.

1. Application of Terms

These terms and conditions constitute the terms of use (Terms of Use) and govern your access to, and use of, the Site and the Vehicle Information Service unless additional specific terms apply. Your use of the Site and the Vehicle Information Service indicates you accept the Terms of Use. We may change the Terms of Use by publishing those changes on the Site. If you do not agree with the Terms of Use and/or any changes to them that we publish, you must not use the Site or the Vehicle Information Service.

2. Privacy Policy Acknowledgement

You agree you have read and understood our Privacy Policy. You must comply with the Privacy Policy (as revised by us from time to time). However, the Privacy Policy does not form part of these Terms of Use. To the extent of any inconsistency, these Terms of Use prevail.

Your use of the Site is evidence of your consent to the collection, storage, use and dissemination or disclosure of any Personal Information (as defined by the Privacy Act 1988 (Cth)) you provide to us (including name, phone number, email address, date of birth, and postcode).

3. Collection and Use of Personal Information for Other Purposes

You agree that we may collect and use your Personal Information as a User and other information about the activities of Users on the Site. We may also collect anonymous depersonalised information (i.e. information that does not identify a User). We use anonymous and Personal Information about the activities of individual Users of the Site by tracking their username (Collected Information). The Collected Information (all or some of it) may be used for marketing purposes. Where that occurs, the Collected Information will be disclosed to our corporate partners. You consent that we and our corporate partners can use and disclose your Personal Information to contact you about other goods and services offered by Car Story or its corporate partners and use that information for direct marketing purposes. You consent to receive communication via email, SMS or other electronic communication, or by phone or mail.

Where you have consented to provide Personal Information to our Partners in exchange for a free report, we will provide that information to the Partner/s chosen by you so that/those partners may contact you to discuss their commercial offers.

You expressly agree that:

  • (a) we can use the Collected Information for our own statistical analysis purposes, such as (i) to determine the most popular Reports and results on the Site and (ii) to assist us enhance the functionality of the Site; and
  • (b) where you have consented to your information being passed on to Corporate Partners, Car Story will receive a fee for this.


4. Ownership of Content on the Site

You acknowledge that all materials displayed on the Site, including without limitation all information, text, materials, graphics, software, tools, results derived from the use of software and tools, advertisements, names, logos and trade marks (including the word "Car Story") on the Site (Content) are owned by us or licensed to us and are protected by copyright, trade mark and other intellectual property laws unless expressly indicated otherwise on the Site. You must not use, adapt, modify, reproduce, store, distribute, print, display, publish, create derivative works, download onto a computer, upload to a third party, post, transmit or distribute the Content.

Even if Content is delivered to you in a form that is technically able to be modified, delivery of Content in that form is not a grant of permission to modify that Content unless expressly noted at the time of delivery.

5. Access to the Site

You may view the Site using your web browser and save an electronic copy, or print out a copy, of parts of the Content without modification solely for your own personal use, information, research or study. You must not access or use the Site or the Content in any manner or for any purpose which is illegal or prohibited by any laws that apply to you or violate our rights in any way or is otherwise prohibited by these Terms.

You must take your own precautions to ensure your use of the Site does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system or data which arises in connection with your use of the Site.


6. Availability

You acknowledge that the Vehicle Information Service is supplied online over communications links and other networks, and that the availability of the Site and the Reports rely on the availability of those links and networks. We will take reasonable steps to ensure that any Vehicle Information Service that we choose to provide is available, but we are not responsible if the links or networks are unavailable at any time, and we do not guarantee that the Site, the Vehicle Information Service or the Reports will be continuously available.

7. Procedures

You agree to comply with these Terms and follow any procedures and other instructions we provide when you use the Vehicle Information Services. You agree to keep any user name, password or other identifier we give you for the Site and/or the Vehicle Information Service (Identifier), confidential and secure. You agree that any Identifier will not be transferred or disclosed to any third party and you will tell us if it is no longer required. You are responsible for all use of any Identifier and any liability that is incurred or arises through use of your Identifier. If we ask you to, you agree to stop using an Identifier or use a replacement Identifier we give you.

8. Supply of Reports

We will supply each Report to you after we accept your request for the particular Report.

9. Ownership of Reports

You acknowledge that we, together with our licensors, own all intellectual property rights (including without limitation all copyright in the layout and manner in which the information in the Reports is compiled) and nothing in these Terms of Use transfers any ownership in the Reports to you. You acknowledge that the Reports may include information that is licensed to us by third parties.

10. Use of Reports

You agree that the Reports are provided to you strictly for your personal use and solely for the purpose for which they are supplied.

If we deliver Reports to you electronically, you are permitted to retain one electronic copy of the Report on your personal computer. You are also entitled to print one hard copy of the Report for your file. Other than the permissions granted in this paragraph, you may not use, reproduce, modify, adapt, transfer, re-sell, re-package or otherwise re-use all or any part of a Report in any way or for any purpose.

11. Our Charges

You acknowledge that we have no obligation to provide Reports to you until:

  • (a) you submit your order for a Report using the [online form]; and
  • (b) you provide us with a valid credit card number for payment that will be processed at the time of ordering; and
  • (c) your payment for that Report is successfully processed; or
  • (d) you have chosen the free option providing valid contact details and consent to be contacted.

You acknowledge that your payment details for Reports ordered through the site are received by us and we may provide them to a third party solely for the purpose of processing your payment. That third party will process your payment and you must agree to the terms and conditions of any third party payment processor before your payment will be accepted.

12. Offers from Partners

You agree and accept that:

  • (a) the Offers displayed to you do not take into account your personal financial situation or your personal investment objectives, and you should not interpret any Offer you receive as being appropriate for you or constituting personalised financial advice;
  • (b) we are not providing you with any legal, taxation, financial or other advice about the suitability or appropriateness of any Offer or Service;
  • (c) you should seek advice from an appropriately-qualified financial adviser before making any decision in relation to an Offer if you need assistance.

We are not an agent of any Provider in relation to the provision of credit or any Offer. Our role is limited to advertising or displaying Offers to you at the request of Providers. If you choose to be contacted by a partner for an offer, we may receive renumeration from that Partner.

If you choose to complete an application for any product, service or Offer you do so at your own risk and you will be dealing directly with the relevant Provider in relation to the product, service or Offer made available by them. It is the Provider (and not us) that assesses any applications to accept an Offer and determines whether an application is successful. We do not guarantee that you will be accepted or be eligible for any product, service or Offer that may be shown on the Website.

13. Disclaimer

  • The Site may link to third party sites or collect from those third parties which in turn may contain hyperlinks to further third party sites (collectively Linked Sites). These are provided for your convenience only. You acknowledge that Linked Sites are not under our control and we are not responsible for the content of any of them. The inclusion of any link does not imply any endorsement of the link by us.
  • You acknowledge that we source information from third parties. You agree that you are responsible for assessing the value of the information we provide you, and for the decisions that you make, regardless of whether you base them on the information we supply.
  • You acknowledge that in some cases there may be a delay between when an event occurs and when that information is provided to us to record and that we have no control over when third parties choose to report information or events. We do take steps to record the information provided as soon as we can.
  • You acknowledge that we may not have the complete history of the vehicle on which you order a report. Accordingly, we will not be liable for the refund of any fee paid if the report in question does not provide a full history of the vehicle.

In particular, where information comes from one or more of the named suppliers or reports below the following additional disclaimers apply to the information from that supplier or in respect of that report, as required by those suppliers:

  • Glass's Information Services has exercised all reasonable care and skill in producing this information. Glass's Information Services gathers its information from independent sources within the motor trade, unconnected with it, and as a result can accept no responsibility for the accuracy or completeness of information. Furthermore, information on valuations supplied are intended as a guide only to current market value; they can not be considered in any way a substitute for a full and detailed inspection of any vehicle.
  • Personal Property Securities Register (PPSR) - To the extent permitted by law, the PPSR and PPSR Information is made available without any representation or warranty of any kind (without limitation in respect to the accuracy of PPSR Information) and we have no liability to you in respect of any loss or damage that you might suffer no matter how arising (including negligence) that is directly or indirectly related to the PPSR, or PPSR Information.

14. Limitations on Liability

Certain legislation may imply warranties or conditions or impose other obligations including statutory consumer guarantees which cannot be excluded, restricted or modified except to a limited extent. These Terms of Use must be read subject to those statutory provisions.

To the extent permitted by law, we exclude all express or implied representations, guarantees, conditions, warranties and terms relating to the use of the Site and the Vehicle Information Service that apply under or are implied by statute, custom, law or otherwise, except those set out in these Terms of Use.

If in our supply of the Vehicle Information Service we are liable for a breach of any guarantee, warranty, condition or other term that applies under the Competition and Consumer Act 2010 or is implied by any state or territory law that cannot be excluded, our liability under that legislation is limited, to the extent permitted by law, to the re-supply of the relevant Vehicle Information Service or the payment of the costs of having the Vehicle Information Service supplied again, whichever we elect. In our absolute discretion and instead of either of the foregoing two options, we may elect to refund to you the amount you have paid us for the Vehicle Information Service to which your claim relates.

To the extent permitted by law, we are not liable to you or to anyone else for any loss or damage (including without limitation loss of profit, revenue or business, indirect, consequential, special or incidental loss or damage) which arises or might arise if it were not for this clause.

15. Termination

We may terminate your access to this Site at any time without reason and without notice. The Terms of Use survive any such termination.

16. Governing Law

The Terms of Use are governed by the laws in force in Queensland. You agree to submit to the exclusive jurisdiction of the courts in Queensland.

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